+ What are your office hours??

OFFICE HOURS:

8.30am – 3.00pm Monday – Friday
Weekends - by appointment only for preorganized pick up or drop off.

+ What is the booking process?

For a speedier booking process please book online – this way you can enter all of your details in one place making pick up easier and more streamlined. If you have a few questions or tricky requirements please send us an email with your details. You will be sent a confirmation email of your car and booking details. You will need to make payment prior to, or on pick up.

+ How do I make changes to my booking?

Changes are made by emailing us info@northlandrentals.co.nz. If you are already traveling and want to add extra time onto your current booking, send us an email and we can let you know if the vehicle is available for you to extend your hire.

+ What is considered a 'one-day' hire?

One days booking is a 24-hour period from the time of pick up to the time of drop off.

example: 9am to 9am the following day.

+ What drivers license do you accept?

For New Zealand residents and for overseas travelers we require a FULL license and prefer if our drivers are over 25 for vans and over 21 for other cars.

We need the details of each driver’s license and we need to view the license before you can take the car.

+ Is there a bond?

Yes, we do a pre-authorisation on your credit or debit card on collection of your vehicle. This includes the full car hire amount plus $300 for cars or $450 for vans and SUVs.

The pre-authorisation confirms to us that you have the funds available in your account to pay for the full excess amount in case of an accident.

The amount is held until the vehicle is returned and checked in by our team and funds will be released back into your account within 2-7 days, depending on your bank provider.

+ How can I pay?

Payment is made upon pickup by either credit card or EFTPOS. Talk to us about charging your booking to a company account if you require an invoice.

We require a valid credit card to be held on file to confirm the booking. This is to cover any insurance costs, toll road charges or infringement fines obtained during your hire. If you cannot produce a credit card, we will require a $250 bond.

+ Do you charge extra for credit card payments?

There is no additional charge to pay by Visa or Mastercard.

+ How does insurance work?

If the car you are hiring is damaged while you are hiring it, you will be responsible. This includes tyre punctures and windscreen chips/cracks.

We encourage our customers to take out our insurance excess reduction option. If you choose to take out no insurance cover with us, we strongly recommend having your own private insurance.

The terms of insurance cover are outlined in the hire agreement which you will sign at the time of pick up.

+ What happens if the car breaks down or I have an accident?

We have 24-hour AA roadside cover.

If something unforeseen causes your hire car to mechanically break down, please give us a call asap and we will arrange help where we will either fix what is wrong or swap you into a new vehicle.

Please note that if the battery goes flat in your hire car due to doors or lights being left on, this is your responsibility to resolve.

If you damage the vehicle in any way (minor or major) you MUST contact us within 24hours to report the damage.

Any accident must be reported within 24hours and accompanied by a police report.

If damages or accidents are not reported within 24hours, any insurance you have taken out with us may be void. The terms of the insurance cover are outlined in the hire agreement you will sign at the time of pick up.

+ Where can I or can't I travel in the vehicle?

All our vehicles are for road use only. For insurance purposes, the exclusions are:

Coast Rd to Russell (Northland); Ball Hut (Mt Cook); Skippers (Queenstown); Lake Waikaremoana Rd SH 38 (Cen. NI);

+ How do I pick up or drop off my vehicle after-hours, and does it cost?

This can certainly be done!

Our after-hours times are: 3pm-5pm Monday – Friday, 9am Saturday – 12pm Sunday. During these hours an on-call staff member will be monitoring our phones and urgent emails.

If you need to collect or drop off your vehicle during these after-hours times, there is an after-hours fee of $50.

Please note that in Kaitaia on the weekends, we try and keep collections & drop offs between the hours of 9am & 10am.

+ Can I book a one way vehicle, and what does that cost?

YES! We sure do.

FEES

Kaitaia or Kaitaia Airport <--> Kerikeri Airport = $90

Kaitaia or Kaitaia Airport /Kerikeri Airport <--> Auckland Airport = $292 (includes toll road)

+ Where do I find or leave the car at an airport?

For airport pick-ups, our staff will be at the airport at the scheduled time. Please note our staff are not at the airport sites unless there is a booking made.

KAITAIA AIRPORT

Our staff member will greet you at the rental car desk at the rear of the terminal next to the doors and your car will be right outside.

When you return, hand the keys to the airport staff when you check in.

KERIKERI AIRPORT

Our rentals cars are parked in the designated rental car carpark and we have a small desk located inside the special rental car office outside of the main terminal in the carpark. If you are flying into the airport, walk out of the terminal, turn left and follow the footpath to the office. If you are driving in, you will see the rental car office to the right.

When you are returning your car, please park it in the Northland Rentals carparks where you collected the car from and place the keys in the black drop box on the wall, next to the terminal doors as you walk in.

AUCKLAND AIRPORT

Discount Parking - 3 Verissimo Drive, Mangere, Auckland Airport

+ Is there an extra fee for airport pickups and drop offs?

There is a small fee if you would like to collect or drop off a car at an airport – this will cover the airports parking charges and cover us getting it back to the depot.

+ Who pays for the fuel?

The hirer of the vehicle – as you will have a full tank of gas upon pick up so we ask that you bring it back full.

If the vehicle is bought back with low or no fuel we will charge you the amount of fuel + a $25 fuel up fee.

+ Do you offer unlimited KMS?

YES!

+ I want to travel through Auckland, what about the toll road charges?

If you plan on travelling through Auckland, let us know because we can easily prepay your toll road costs.

+ What are the cancellation fees?

Any booking cancelled or amended 24 hours or more before an arranged pick up time will incur no penalty.

Any booking cancelled or amended within 24 hours or less of pick up will incur a 50% charge of total hire cost, to a maximum amount of $200NZD including G.S.T or whichever is the lesser amount.

+ Can I take my furry pets with me in a rental car?

Regardless of how cute and fluffy they are, no pets are allowed in rental vehicles.