Frequently Asked Questions

What are your office/phone hours?

If you need assistance during a hire with us, you can phone us 8am – 9pm daily.

Our office in Kaitaia is open 8am – 5pm on Monday – Friday and 9am-12pm on Saturdays. Anytime outside these times are considered ‘after-hours’ for collections and drop offs.


What is the booking process?

You can save plenty of time and book online or, give us a call or an email and we can do this for you. If you have a few questions or a tricky requirement, we can help you work out logistics.

You will be sent a confirmation email of your car and booking details.

How do I make changes to my booking?

Changes are made by calling us on 0800 300 199 or emailing info@northlandrentals.co.nz

If you are already travelling and want to add extra time onto your current booking, give us a call to check if the vehicle is available longer.

What does ‘one days’ booking include?

One days booking is a 24-hour period from the time of pick up.

For example, if you collect the car at 9am then the first day’s hire is complete at 9am the following day. If you need to return the car after 9am the following day, you will need to hire the car for 2 days.

Bookings include unlimited mileage (Furniture Truck mileage charged at 0.10cents per km).

What are the driver license requirements, and do you accept overseas licenses?

For New Zealand residents and for overseas travelers we require a FULL license and prefer if our drivers are over 25 for vans and over 21 for other cars.

We need the details of each driver’s license and we need to view the license before you can take the car.


How can I pay?

We require a Visa or Mastercard held on file to confirm the booking. Payment is then made upon pickup by either charging that same credit card, eftpos or cash. Talk to use about company accounts.

Your credit card will be held on file to cover any insurance costs, toll road charges or infringement fines obtained during your hire.

Do you charge extra for credit card payments?

There is no additional charge to pay by Visa or Mastercard.

Insurances & Breakdowns

How does insurance work?

If the car is damaged while you are hiring it, you will be responsible.

We encourage our hirers to take out Collison Waiver Damage cover through us at the time of booking. The cost of this is $15 per day for a car and $20 per day for a van which will require you to pay only the first $250 of repairs if you damage our vehicle or have an accident.

Alternatively, you can hire with no CWD cover and be liable for the first $3000 of repairs if something was to happen.

What happens if the car breaks down or I have an accident?

If something unforeseen causes your hire car to break down or you have an unfortunate accident, give us a call as soon as possible and we will arrange a solution.

Where can or can’t I travel in the vehicle?

All our vehicles, except for our specific Beach 4x4s are for road use only. For insurance purposes, the exclusions are:

  • Coast Rd to Russell (Northland);
  • Ball Hut (Mt Cook);
  • Skippers (Queenstown);
  • Lake Waikaremoana Rd SH 38 (Cen. NI);

We have specialist vehicles for hire which can be driven on the sand up 90 Mile Beach on strict accordance with high/low tides – we will tell you these times at the time of pick up.

Afterhours Pick Ups & Drop Offs

How do I pick up or drop off my vehicle after-hours and does this cost?

This can certainly be done! Each after-hours service will be arranged on a case by case basis. Because we need to pay our team to come back to the office, we need to add a small fee to afterhours hires.

One Way Bookings

Can I return the vehicle to a different location from which I collected it?

Yes, you can. We call this a ‘one-way booking’ and it does incur a ‘one-way fee’ so we can cover the costs of returning it to its home location.

Airport Pick Ups & Drop Offs

Where do I find or leave the car at an airport?

For airport pickups, your car will be sitting in one of our designated car parks outside the terminal with a full tank of fuel, ready for you to collect when you land. One of our staff members will meet you.

Drop offs at the airports can be left in the same designated car parks for our team to collect.

Is there an extra fee for airport pickups and drop offs?

There is a small fee if you would like to collect or drop off a car at an airport – this will cover the airports parking charges and cover us getting it back to the depot.

Other Fees

Who pays for the fuel?

When you collect your car, it will have a full tank of gas. We ask our hirers to top the vehicle up before they return it. If not, we will do this for you, and you’ll be charged the cost of the fuel plus 20 cents per km travelled if your drop off location is Kaitaia. If your drop off location is one of the airports, you’ll be charged the cost of the fuel plus a flat $25 surcharge.

Do you offer unlimited KMs?

YES! Except for our furniture truck where we charge 0.10cents per kilometer.

I want to travel through Auckland, what about the toll road charges?

If you plan on travelling through Auckland, let us know because we can easily prepay your toll road costs.

What are the cancellation fees?

Any booking cancelled or amended 24 hours or more before an arranged pick up time will incur no penalty.

Any booking cancelled or amended within 24 hours or less of pick up will incur a 50% charge of total hire cost, to a maximum amount of $200NZD including G.S.T or whichever is the lesser amount.

Can I take my furry pets with me in a rental car?

Regardless of how cute and fluffy they are, no pets are allowed in rental vehicles.

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